Ticket FAQs

• What are the Madison Mallards office hours?
• What happens in the event of a rainout?
• How do I order tickets?
• What types of Seating is available at the "Duck Pond"?
• When can I pick up my Will Call tickets?
• When do kids need a ticket?
• What time can I get into the stadium?
• What are the Parking Rules and Regulations?
• How do I redeem Bonus Books and Coupons?
• What can be brought into the stadium?
• Do the Mallards have a Lost and Found?
• How can I pay for the night at the ballpark?
• How do I get a job with the Madison Mallards?
• How do I get announcements read during games?
• What level of baseball are the Madison Mallards?
• How to schedule a mascot appearance at your next big event?
• Can you upgrade a bleacher or box seat ticket to gain admission into the Great Dane Duck Blind?

What are the Madison Mallards office hours?

During the Off-Season:
September 1st through May 22st

Monday through Friday - 9:00 am to 4:30 pm or by appointment
Saturday and Sunday – By Appointment Only

During the 2012 Season:
May 22nd through August 20th

On the day of a game the ticket office will be open from 8:30 am through the end of the game. This will include all Saturdays and Sundays that the Mallards play at home.
Days the Mallards are on the road the ticket office will be open during the following times:
Monday through Friday - 8:30am to 7:00pm
Saturday - 8:30am to 1:00pm
Sunday - Closed

What happens in the event of a rainout?

In the event of bad weather, the best place to find out if the game has been cancelled or postponed is our website at www.mallardsbaseball.com. If we need to cancel a game, we'll immediately put a story on the website describing any details of when the game will be rescheduled and how to redeem your tickets. We will also update the office voicemail message to explain the weather and its effects on the game.

Mallards Rainout Policy: NO REFUNDS ARE ALLOWED

• If a game is rained out prior to the conclusion of the 5th inning, all tickets for reserved seats can be redeemed at the ticket office for any other game remaining in the 2012 regular season.
• If a game is rained out prior to the gates opening, all tickets can be redeemed at the ticket office for any game remaining in the 2012 regular season, based on availability.
• If the rainout occurs three (3) hours after the gates have opened, regardless of how much of the game has been played, all Duck Blind tickets, Suite tickets and Tailgate Area tickets will be considered used in full and can only be redeemed for a reserved seat for another game during the 2012 regular season, based on availability.
• If the rainout occurs less than three (3) hours after the gates open, all Duck Blind tickets will valued as a half price Duck Blind coupon and can be redeemed for any other game remaining in the 2012 regular season, based on availability.
• If the game is shortened due to rain but has been played beyond the required five (5) innings to make it a complete game, all tickets will be considered used and will have no value at the ticket office.
• If the game is shortened due to rain, the Mallards staff will attempt to contact all Suite and Rooftop parties prior to them leaving the park that night.

How do I order tickets?

The easiest way to order tickets is from your very own computer. Visit http://ma1.glitnirticketing.com/maticket/web/ev_list.php and you can order and print your tickets right at home. You can also order your tickets online and have them left at the Will Call window so they are waiting for you when you arrive the night of the game. Tickets can also be purchased over the phone or in person during the Mallards Ticket Office hours. The Mallards Office phone number is (608) 316-DUCK (3825). It is recommended that you purchase your tickets ahead of time to avoid any lines at the ticket window and guarantee you get a great seat to the game.  Single game tickets for the 2012 season will be available in early May.

What types of Seating is available at the "Duck Pond"?

The Madison Mallards offer several seating and group options at the ballpark. Whether it's a company outing of 2,000 people or a family of four we have the perfect seat options for you. For larger groups of 20 or more, contact Aaron Reinen in the Mallards Office at (608) 246-4277 or This e-mail address is being protected from spambots. You need JavaScript enabled to view it . We also have all our hospitality information and pricing on our website.  The Great Dane Duck Blind is a separate ticket all together. For $28 to $33 per person an adult gets admission into the ballpark and onto the deck and then unlimited food and drinks including beer. Food is cooked through the end of the 5th inning and drinks are available through the 8th inning. For $23 to $28 you get admission, food and soda only.

When can I pick up my Will Call tickets?

Tickets left at will call for any event during the summer can be picked up anytime during the standard ticket office hours. For large orders, please call ahead and we'll have your tickets pre-printed for you when you arrive.

When do kids need a ticket?

Children 5 and younger will gain admission to the ballpark for free ONLY IF THEY DO NOT NEED A SEAT.

What time can I get into the stadium?

The gates open up 90 minutes prior to the scheduled game time.

What are the Parking Rules and Regulations?

The main parking lot at Warner Park is open all day long prior to a game. There is no fee to park in the lot and tailgating is allowed. Glass bottles are not allowed and the City of Madison and the Madison Mallards ask you to please leave the parking lot looking as clean as when you arrived. Trash cans are located throughout the lot and there are several receptacles specifically for hot coals from the BBQ.

How do I redeem Bonus Books and Coupons?

The Bonus Book is a coupon good for any game during the 2012 regular season. It is NOT an actual ticket. Your coupon must be redeemed at the Mallards ticket office anytime after May 2, 2012 for an actual game ticket to the game of your choice. The Mallards also offer coupons in the 2012 Bucky Book for up to four tickets at half price. Those coupons can be used for any game during the 2012 season but they can only be used on the night of the game you wish to attend. For example, you cannot buy tickets on June 1st using the Bucky Book coupon for a game on June 2nd. Bucky Book coupons cannot be used for the Great Dane Duck Blind and they must be redeemed in person at the Mallards Office.

What can be brought into the stadium?

No food or beverages can be brought into the ballpark. The exception will be made for one bottle of water per person. Other items NOT allowed in the ballpark are:

• Coolers
• Lawn Chairs
• Large Radios
• Bikes
• Roller skates
• Rollerblades
• Skateboards
• Bats and Balls (including soccer balls, footballs, basketballs etc…)

Fans can bring blankets, umbrellas and seat cushions.

Do the Mallards have a Lost and Found?

Lost and Found is available during games at Fan Services. Fan Services is located in the Courtyard inside the stadium. If you have any questions or need immediate help, call the Mallards Front Office at (608) 246-4277.

How can I pay for the night at the ballpark?

At the ticket window, the Madison Mallards accept cash, credit card (Visa, Master Card, American Express and Discover) or check. Inside the ballpark credit cards are accepted at the souvenir stand and select concession stands within the park. For all other purchases cash is required and there is an ATM inside the ballpark in the Sports Impressions Team Green Store.

How do I get a job with the Madison Mallards?

Every summer the Madison Mallards are looking for responsible, hard working baseball fans to fill positions on game nights. With a wide variety of jobs available, please click on the Employment tab on the Mallards homepage. We'll usually host a mass interview session in the spring at the ballpark. You can email This e-mail address is being protected from spambots. You need JavaScript enabled to view it for more information.

How do I get announcements read during games?

Personal announcements for birthdays, anniversaries etc. will be read every night during the 7th inning. Visit the Fan Services Booth located in the main courtyard during the game and put your announcement down on the list before the 5th inning and make sure to listen during the 7th inning.

What level of baseball are the Madison Mallards?

The Madison Mallards are one of sixteen members of the Northwoods League. The Northwoods League is a summer collegiate league which provides a place for the best college players in the country to spend their summers and display their talents to professional scouts. Every player in the league must be enrolled in college and have at least one year of athletic eligibility to participate in the league and due to NCAA regulations the players cannot get paid while playing in the Northwoods League. The league is designed to give college players the minor league experience. They play 70 games between June 1st and August 15th playing with wood bats and traveling around the Midwest on charter buses.

How to schedule a mascot appearance at your next big event?

Maynard G. Mallard is always willing to make a guest appearance at your next event. Simply call the Mallards office at (608) 246-4277 or email Megan Maloney at This e-mail address is being protected from spambots. You need JavaScript enabled to view it to get your event on the schedule.

Have a question? Feel free to email us at This e-mail address is being protected from spambots. You need JavaScript enabled to view it

Can you upgrade a field box seat ticket to gain admission into the Great Dane Duck Blind?

No, unfortunately we do not allow any upgrades.